Shipping policy

At Caribbean Eat, we are committed to preparing and delivering your orders with care, efficiency, and transparency. Please read the following policy to understand how our shipping process works.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

⚠️ IMPORTANT:
ORDER PROCESSING TIME MUST BE RESPECTED BEFORE SHIPPING BEGINS.

• Orders placed on Friday (after business hours), Saturday, Sunday, or holidays will begin processing on the next business day.
• Processing time refers to order preparation, packing, and fulfillment, NOT shipping transit time.

While we always aim to ship orders as quickly as possible, during high order volume or peak seasons, orders may be shipped closer to the third business day.

🚚 Shipping Rates & Carrier Services

Shipping rates are not set by Caribbean Eat.

They are automatically calculated at checkout based on:

• Destination
• Package weight & dimensions
• Selected shipping method
• Carrier rates (UPS, USPS, FedEx, etc.)

📌 The customer pays exactly what the carrier system calculates in real time.

⏱ Transit Time & Delivery Estimates

Delivery times shown at checkout represent estimated transit time provided by the carrier, NOT total delivery time.

These estimates:

• Apply to business days only (Monday–Friday)
• Do NOT include weekends or holidays
• Begin ONLY after the carrier has picked up the package

📦 Shipping Methods Explained

If you select:

Standard / Ground Shipping (UPS Ground, Ground Saver, USPS Ground, etc.)
• Your package is handled as a standard shipment
• Delivery time is estimated only and not guaranteed

Expedited Services (UPS 3 Day Select, 2nd Day Air, Next Day Air, etc.)
• These services prioritize faster transit
• However, processing time (1–3 business days) still applies before shipment

🥬 Perishable Products Shipping

Orders containing perishable items (including produce and salted fish):

• Are shipped ONLY on Mondays and Tuesdays
• This ensures products arrive in optimal condition and avoid weekend delays

📌 Example:
If you place an order on Wednesday with perishable items → it will ship the following Monday or Tuesday.

We appreciate your patience — this is done to protect product quality.

⚠️ Possible Processing Delays

Your order may be delayed under the following circumstances:

1. Incorrect or Incomplete Address

• Order will be placed on hold
• We will contact you for clarification
• Processing resumes once corrected

2. Stock Availability Issues

• An item may be temporarily unavailable or close to expiration
• We may:

  • Wait for restock
  • Replace with a similar item (same category, different brand/size)
  • Remove and refund the unavailable item

📌 You will always be notified.

3. Fraud Prevention Verification

If an order is flagged as medium or high risk:

• We may request additional verification
• Processing will pause until confirmation is received

⏳ If no response is received within 7 days, the order will be:
• Cancelled
• Fully refunded

🚛 Shipping Responsibility & Carrier Limitations

Caribbean Eat is responsible for:

✔️ Order preparation
✔️ Packaging
✔️ Fulfillment
✔️ Handover to carrier

Once the package is picked up by the carrier:

⚠️ The shipping process is fully handled by the carrier (UPS, USPS, FedEx, etc.), and is outside of our control.

We are not responsible for:

• Carrier delays
• Transit issues
• Weather disruptions
• Delivery handling by the carrier

📌 However, we will always provide support and assistance when needed.

📍 Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address.

We are not liable for:

• Undelivered packages due to incorrect addresses
• Delays caused by missing or invalid address details

📦 Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment directly through the carrier’s website.

🚨 Important Notice About Delivery Expectations

Please understand:

• Delivery time = Processing time + Carrier transit time
• Carrier timelines are estimates, not guarantees
• We cannot control how carriers handle or deliver packages

We strongly recommend reviewing carrier policies before selecting a shipping method:

  • UPS
  • USPS
  • FedEx

This helps you make an informed decision based on your needs.

📄 Policy Agreement

By placing an order with Caribbean Eat, you acknowledge and agree to:

✔️ Our Shipping Policy
✔️ Our Terms of Service
✔️ Our Return & Refund Policy

These policies define how we operate and handle all order-related situations.

We kindly ask customers to review this information before submitting claims or reviews, as many common concerns are addressed here.

📩 Customer Support

We are an online store, and all support is handled digitally for efficiency and proper case tracking.

📌 Contact us via:

• Email: admin@caribbeaneat.com
• WhatsApp / Text: +1 (561) 382-4790
• Website live chat

⏰ Support Hours (Florida Time):
• Monday – Friday: 8:00 AM – 9:00 PM
• Weekends & Holidays: 8:00 AM – 7:00 PM

Please note: You are always attended by a real person to ensure personalized support.

🤝 Our Commitment

We are committed to serving you with:

✔️ Respect
✔️ Transparency
✔️ Efficiency
✔️ Genuine care

We kindly ask for the same respect and patience in return, as we work to resolve every situation in the best possible way.