First of all I never received my package so it's impossible to rate the salted cod Gaspe...but I will rate your customer service, I will say I will give you a negative zero... I've reached out many times about my stolen package and you guys haven't fixed the problem... I will never order from this company ever again!!!!!
Hi Waleska,
Thank you for sharing how you feel, we truly understand that situations like this can be frustrating, and they are for us as well.
However, we believe your review may not fully reflect the situation, and we’d like to clarify a few important points:
We fulfilled our responsibility by shipping your order, and according to the tracking information, the package was marked as delivered.
When situations like this occur, there are specific procedures that must be followed.
A claim must be opened with UPS, and once we receive their response, we can proceed with the appropriate solution. This process typically takes 3–7 business days, depending on the case.
As we explained in detail when you contacted us, we immediately guided you through the process and also encouraged you to contact UPS directly, as they are the carrier responsible for the delivery. While we understand this may be inconvenient, it is important to note that these situations are outside of our control.
What is within our control, and what we have consistently provided, is prompt customer support, initiating the claim with UPS, and working toward a fair resolution for you.
If the package was delivered to your property and later taken, unfortunately, this would fall outside the responsibility of both the carrier and ourselves, as the delivery was completed. In such cases, solutions can still be discussed, but they require time and patience.
We genuinely understand how frustrating this situation can be, and our goal is always to make the process as smooth as possible. Please feel free to reach out to us through any of our communication channels if you need further assistance.
Thank you for your understanding.
Caribbean Eat Team
Very good product. The shipment was speedy and packaged very well.Will definitely purchase again.
One can of ackee was hard the whole can couldn't eat it, the other can was good.
Dear Romey,
Thank you for your feedback. We understand that the taste of a product can only be determined once it is opened. Please note that we are not responsible for the manufacturing of the products, as we serve as a retail channel.
We hope you were able to enjoy the other product in your order.
Thank you for your trust, patience, and understanding.
Caribbean Eat Team