Salted Cod Gaspe Bone-In 2 lb

Hi Waleska,

Thank you for sharing how you feel, we truly understand that situations like this can be frustrating, and they are for us as well.

However, we believe your review may not fully reflect the situation, and we’d like to clarify a few important points:

We fulfilled our responsibility by shipping your order, and according to the tracking information, the package was marked as delivered.
When situations like this occur, there are specific procedures that must be followed.
A claim must be opened with UPS, and once we receive their response, we can proceed with the appropriate solution. This process typically takes 3–7 business days, depending on the case.

As we explained in detail when you contacted us, we immediately guided you through the process and also encouraged you to contact UPS directly, as they are the carrier responsible for the delivery. While we understand this may be inconvenient, it is important to note that these situations are outside of our control.

What is within our control, and what we have consistently provided, is prompt customer support, initiating the claim with UPS, and working toward a fair resolution for you.

If the package was delivered to your property and later taken, unfortunately, this would fall outside the responsibility of both the carrier and ourselves, as the delivery was completed. In such cases, solutions can still be discussed, but they require time and patience.

We genuinely understand how frustrating this situation can be, and our goal is always to make the process as smooth as possible. Please feel free to reach out to us through any of our communication channels if you need further assistance.

Thank you for your understanding.
Caribbean Eat Team

We’re happy to hear that you’re enjoying your product. Thank you for trusting our services. We learn from every experience so we can continue providing you with an even better service each time.