Welcome to Caribbean Eat. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchase.
These Terms of Service apply to all users of the site, including browsers, customers, and merchants.
By using our website, you agree to comply with these Terms, as well as all applicable local, state, and federal laws within the United States.
We strive to provide accurate product descriptions, images, and information. However:
• We do not guarantee that all content is free from errors, inaccuracies, or omissions
• Product packaging may vary slightly from images shown
• Availability is subject to change without notice
We reserve the right to:
• Modify, update, or discontinue products at any time
• Limit quantities per order
• Cancel orders if necessary (with notification)
📦 Processing Time
All orders are processed within 24 to 72 business hours (excluding weekends and holidays).
⚠️ Processing time refers to order preparation only, not shipping time.
Orders containing perishable items are shipped only on Mondays and Tuesdays to ensure product quality and freshness upon delivery.
In some cases:
• An item may be temporarily out of stock during order preparation
• New inventory may be in transit to our facility
In such situations:
✔️ We may delay the order slightly to restock the item
✔️ We may replace the item with a similar product (same category, different brand or size)
📌 The customer will be notified accordingly when applicable.
Shipping times provided at checkout are estimates only and are not guaranteed.
Delays may occur due to:
• Carrier issues (UPS, USPS, etc.)
• Weather conditions
• High seasonal demand
• External factors beyond our control
⚠️ Important:
• Caribbean Eat is not responsible for carrier delays once the package has been shipped
• Customers are responsible for providing accurate and complete shipping information
We are not liable for:
• Lost or delayed packages due to incorrect address input
• Delivery issues caused by third-party carriers
While we are not responsible for carrier performance, we are committed to supporting our customers when issues arise.
✔️ We may assist in submitting claims with the shipping carrier and/or insurance provider
✔️ This applies only when the customer complies with all required conditions (documentation, photos, timelines, etc.)
⚠️ Please note:
• Claim approval is determined solely by the carrier and/or insurance provider
• We must follow their processes, timelines, and requirements
• Not all cases qualify for compensation
Our Return & Refund Policy is part of these Terms of Service.
By placing an order, you agree to the conditions outlined in that policy.
By purchasing from our store, you agree to:
• Provide accurate, current, and complete information
• Monitor your order status and tracking updates
• Secure your delivery location once the package is marked as delivered
You are responsible for all activity under your account.
Caribbean Eat is an online-only business.
For better assistance and proper case tracking, customers must contact us through:
• Email
• WhatsApp or text message
• Website chat
📌 We do not guarantee phone support due to high call volume.
• Monday – Friday: 8:00 AM – 9:00 PM
• Weekends & Holidays: 8:00 AM – 7:00 PM
(Florida Time)
⏳ Estimated response time: 24–48 business hours
📌 All inquiries are handled by real team members, not automated systems, to ensure personalized support.
We are committed to assisting every customer with professionalism, respect, and care.
We kindly ask for the same respect in return when communicating with our team.
We also encourage customers to review our policies before submitting claims or concerns, as many common situations are already addressed.
Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected, used, and protected.
You agree not to use our website for:
• Fraudulent activities
• Abuse or harassment
• Violations of intellectual property rights
• Any unlawful purpose
Caribbean Eat shall not be held liable for any:
• Indirect
• Incidental
• Consequential damages
Including but not limited to:
• Loss of profits
• Loss of data
• Delivery delays caused by third-party carriers
We reserve the right to update or modify these Terms of Service at any time without prior notice.
It is your responsibility to review this page periodically.
These Terms are governed by the laws of the United States.
Any disputes shall be resolved within the appropriate courts of jurisdiction in the U.S.
By using our website and placing an order, you confirm that:
✔️ You have read
✔️ You understand
✔️ You agree to these Terms of Service
If you do not agree, please discontinue use of our website.
CARIBBEAN EAT TEAM