At Caribbean Eat, we are committed to providing authentic, high-quality Caribbean and Latin products. Every order is carefully inspected before shipping to ensure all items are properly sealed, in excellent condition, and well within their expiration date.
However, we understand that unexpected issues may arise. Please review our policy below to ensure a smooth and fair resolution process.
If you receive a product that is:
• Damaged
• Incorrect
• Expired or close to expiration
• In poor condition
You must:
• Contact us within 24 business hours of receiving your order
• Provide clear photographic evidence showing the issue
• Follow return instructions if requested (within 3 business days after our response)
To process any claim (including those submitted to carriers or insurance providers), you must:
• Keep ALL original packaging materials (box, padding, labels)
• Keep the product in its original condition
• Provide clear photos of:
⚠️ Important:
Failure to keep packaging materials may result in claim denial by the carrier or insurance provider.
⚠️ Important:
We do not issue refunds or credits without valid photographic proof.
If your tracking status shows “DELIVERED” but you did not receive your package:
• You must FIRST contact the shipping carrier immediately (UPS, USPS, etc.)
• Then, contact our team with your order details
Please note:
• The order was successfully shipped by us and marked as delivered by the carrier (third-party service outside of our control)
• We will initiate a claim with the carrier, but must wait for their response
A shipment is considered officially in transit and eligible for claims only after the carrier has scanned and confirmed receipt of the package.
⏳ Claim process timeframe: 3–7 business days (may vary depending on the carrier)
⚠️ Important:
• No refund or reshipment will be processed until the carrier completes the investigation
• This process is mandatory and outside of our control
• We appreciate your patience during this time
Once a package is marked as DELIVERED, Caribbean Eat is not responsible for lost or stolen items.
However, depending on the case, we may offer a courtesy resolution, such as:
• Partial store credit (up to 50% of the order value)
⚠️ This applies only in specific cases and is evaluated individually.
🚫 Not eligible for compensation if:
• The carrier provides photo proof of delivery
• Delivery confirmation is verified with GPS/location data
In these cases, no refund or reshipment will be issued — no exceptions.
We may still assist in filing a claim with the carrier.
Shipping carriers and insurance providers generally do NOT cover:
• Delivery delays
• Product freshness loss due to transit time
• Temperature-related issues or spoilage
• Incorrect addresses provided by the customer
• Packages left unattended after delivery
📌 These situations are considered outside of insurable conditions and beyond our responsibility.
Once your claim is approved:
• You will receive store credit equivalent to the affected product(s)
• In some cases, a discount for a future purchase may be provided
📌 Refunds apply only to affected items, not the full order.
All claims must be supported by:
• Order confirmation
• Proof of purchase
📌 Compensation is based strictly on the value of the affected product(s).
We do NOT accept returns or issue refunds for:
• Opened, used, or partially consumed products
• Claims without photographic proof
• Claims submitted after the 24-hour window
• Preference-based issues (taste, texture, brand)
• Packages confirmed as delivered with proof
Once a return label is issued:
⚠️ Refunds or reshipments will ONLY be processed after the product is received back by our team.
No exceptions.
Providing false, misleading, or incomplete information in a claim may result in:
• Claim denial
• Order cancellation
• Restriction from future purchases
All claims are subject to verification by carriers and/or insurance providers.
We are an online store only and currently do not provide phone support due to high call volume.
For faster and better assistance, please contact us via:
• Email: admin@caribbeaneat.com
• WhatsApp or SMS: +1 (561) 382-4790
• Website chat or messaging options
📌 Please include:
• Order number
• Clear photos
• Brief explanation of the issue
⏳ Response time: 24–48 business hours
🙏 Written communication allows us to properly track and resolve each case efficiently.
At Caribbean Eat, we are committed to:
✔️ Supporting you through the claim process
✔️ Providing clear communication at every step
✔️ Resolving each situation fairly and transparently
While we always advocate for our customers, claim approvals are subject to carrier and insurance provider policies, which we must follow.
By placing an order with Caribbean Eat, you acknowledge and agree to the terms outlined in this policy.
We kindly encourage all customers to review our policies before submitting claims or reviews, as most common situations are clearly addressed here.
CARIBBEAN EAT TEAM