Thank you for your feedback. We reviewed our records and, according to our system, we previously reached out to you via both email and WhatsApp to apologize for the error. We also issued a full refund for your order.
We completely understand how frustrating situations like this can be, and we sincerely apologize once again for the inconvenience. Every experience helps us learn and improve so we can continue providing better service to all of our customers.
Thank you for your understanding and for giving us the opportunity to make things right.